[xep-support] Re: PDF output is not created

From: <kevin_at_ADDRESS_REMOVED>
Date: Wed Feb 12 2020 - 10:20:41 PST

I think more information is required.


1. How are you running RenderX? Through your own API? through XEP
Assistant? Through command line?
2. You should post your complete setting in CliserService.exe.config
(and maybe check them) . has a path changed or java installation been
3. What is the full log not just the last few lines?


Kevin Brown


From: Xep-support <xep-support-bounces@renderx.com> On Behalf Of Darren Munt
Sent: Tuesday, February 11, 2020 11:20 PM
To: RenderX Community Support List <xep-support@renderx.com>
Subject: [xep-support] PDF output is not created


I'm having a problem with an XEP installation that has been working
previously but seems to be now having an issue.


The generation process seems to work OK in that there are no errors
reported, but the resulting PDF is 0kb in size. I have compared the log
output from a recent execution with one done a couple of weeks ago when it
was working fine. The only difference I can see is that the last few log
lines are missing from the recent one. These lines exist in the successful
log but not in the bad one:


event page-number 1

event page-number 2

event page-number 3

event page-number 4

closeState generate


The failed run stops at this line:


event output-format pdf


Can you give me any suggestions on why it might be falling over now? Cliser
is running under the System Account so I don't think it's file permissions.

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Received on Wed Feb 12 10:18:26 2020

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