Hello -
We are getting this error message when formatting an XML file that includes one of our TIFF files:
2012-07-19 16:50:00,256 ERROR message: com.renderx.graphics.ImageFormatException: Soft matte unsupported in TIFF image
Courtesy of ImageMagick, I've done a dump of the TIFF file... the only thing relevant seems to be:
Matte color: grey74
Any suggestions what to do to this image to make it processable?
Thanks,
Mark
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Received on Thu Jul 19 16:15:38 2012
This archive was generated by hypermail 2.1.8 : Thu Jul 19 2012 - 16:15:44 PDT