RE: [xep-support] Replace straight apostrophe with curly apostrophe

Paul:

Good to hear ,,, a good example of why maintenance and support is important.
Occasionally and it is very occasionally -- possibly once or twice a release
cycle, we find bugs. Or like in this case, we find changes needed to support
more modern PDFs when they are included as images.

As you are a supported customer, you can just download from the web site and
take advantage of all those goodies.

I've forwarded the number I gave you to me so I am available to assist this
evening if needed.

Kevin

-----Original Message-----
From: Harvey, Paul [mailto:Paul_Harvey@omb.eop.gov]
Sent: Monday, January 18, 2010 4:32 PM
To: kevin@renderx.com
Cc: xep-support@renderx.com
Subject: RE: [xep-support] Replace straight apostrophe with curly apostrophe

It's looking good Kevin. About to copy it up to the server now.
Thanks so much for your help.

Paul

-----Original Message-----
From: Kevin Brown [mailto:kevin@renderx.com]
Sent: Monday, January 18, 2010 7:09 PM
To: Harvey, Paul
Cc: xep-support@renderx.com
Subject: RE: [xep-support] Replace straight apostrophe with curly
apostrophe

Paul:

You can always download the latest using your license.xml file.

Just go to:

http://www.renderx.com/download/updates.html

Click browse and select your license.xml file. Select "Update" and you
will
see the latest software to download.

And you can always call us at (650) 327-1000.

Kevin Brown
Executive Vice President, Sales & Marketing
RenderX, Inc.
(650) 327-1000 Direct
(650) 328-8008 Fax
(925) 395-1772 Mobile
skype:kbrown01
kevin@renderx.com
sales@renderx.com
http://www.renderx.com

-----Original Message-----
From: Harvey, Paul [mailto:Paul_Harvey@omb.eop.gov]
Sent: Monday, January 18, 2010 4:05 PM
To: kevin@renderx.com
Cc: xep-support@renderx.com
Subject: RE: [xep-support] Replace straight apostrophe with curly
apostrophe

Kevin - could you let me have your number so I can call you? We have a
big-whopping-major-everyone's-nervous publication going to the director
tomorrow! I have to make sure we have a swift path to getting this
latest version.

Thanks so much,

Paul

-----Original Message-----
From: Kevin Brown [mailto:kevin@renderx.com]
Sent: Monday, January 18, 2010 6:45 PM
To: Harvey, Paul
Cc: xep-support@renderx.com
Subject: RE: [xep-support] Replace straight apostrophe with curly
apostrophe

Paul:

There was a bug with included PDFs fixed in 4.17. I have confirmed that
this
is the case as I get the error run with an older version.

Kevin

-----Original Message-----
From: Harvey, Paul [mailto:Paul_Harvey@omb.eop.gov]
Sent: Monday, January 18, 2010 3:14 PM
To: kevin@renderx.com
Cc: xep-support@renderx.com
Subject: RE: [xep-support] Replace straight apostrophe with curly
apostrophe

I get the error when running this fo...

What version of renderx are you running?
I've tried both 4.9 and 4.15.

Cheers

-----Original Message-----
From: Kevin Brown [mailto:kevin@renderx.com]
Sent: Monday, January 18, 2010 5:34 PM
To: Harvey, Paul
Cc: xep-support@renderx.com
Subject: RE: [xep-support] Replace straight apostrophe with curly
apostrophe

Paul:

I have no problem inserting this. please test standalone using the
attached
FO file and xep.bat or x4u.bat.

If this works, then I believe that the server program is not delivering
the
stream properly.

Kevin

-----Original Message-----
From: Harvey, Paul [mailto:Paul_Harvey@omb.eop.gov]
Sent: Monday, January 18, 2010 2:13 PM
To: kevin@renderx.com
Cc: xep-support@renderx.com
Subject: RE: [xep-support] Replace straight apostrophe with curly
apostrophe

Thanks so much,

Here's an example of a file that's causing the error.

(Other files split using the same splitter (pdftk) seem to be OK.)

-----Original Message-----
From: Kevin Brown [mailto:kevin@renderx.com]
Sent: Monday, January 18, 2010 4:25 PM
To: Harvey, Paul
Cc: xep-support@renderx.com
Subject: RE: [xep-support] Replace straight apostrophe with curly
apostrophe

Paul:

based on your writing below, it appears you have some application that
is
serving up PDFs ... in fact, it could be splitting them.

If so, please send me the exact PDF (whole) and the PDf that results
from
the URL saved to your disk.

We can check your splitter to see if it is doing things acceptably.

Kevin

-----Original Message-----
From: owner-xep-support@renderx.com
[mailto:owner-xep-support@renderx.com]
On Behalf Of Harvey, Paul
Sent: Monday, January 18, 2010 12:28 PM
To: xep-support@renderx.com
Subject: RE: [xep-support] Replace straight apostrophe with curly
apostrophe

Hi,

Were getting this error when trying to include a pdf using
external-graphic

Failed to create image
http://maxs/exercises/mrs/attachments/eqa/1213.pdf?page=1&app=collect&ap
pid=AFGH45HGJ3456FG435767JHG45JH&app_id=MAXCOLLECT&app_session_id=730ca7
442a6a1d30ddd5bb9cf005b933 of type application/pdf
        [error] com.renderx.graphics.ImageFormatException: !Wrong xref
offset 116

What causes this error?

Thanks,

Paul

-------------------
(*) To unsubscribe, send a message with words 'unsubscribe xep-support'
in the body of the message to majordomo@renderx.com from the address you
are
subscribed from.
(*) By using the Service, you expressly agree to these Terms of Service
http://www.renderx.com/terms-of-service.html

-------------------
(*) To unsubscribe, send a message with words 'unsubscribe xep-support'
in the body of the message to majordomo@renderx.com from the address
you are subscribed from.
(*) By using the Service, you expressly agree to these Terms of Service http://www.renderx.com/terms-of-service.html
Received on Mon Jan 18 17:15:32 2010