Re: [xep-support] Font extraction problem in Acrobat

Hello Paul,

Could you please send the Times font files (for the both bold and roman
face, i.e. tim.afm, TIM.pfb, timb.afm, TIMB.pfb) to support@renderx.com (in
ZIP archive).

Best regards,
  Alexei Gagarinov
RenderX

----- Original Message -----
From: "Appleby, Paul" <paul.appleby@tso.co.uk>
To: <xep-support@renderx.com>
Sent: Wednesday, July 26, 2006 1:51 PM
Subject: [xep-support] Font extraction problem in Acrobat

> I'm succesfully creating a PDF using XEP Version 4.5 build 20060116
> This opens fine in Acrobat 7 and Adobe Reader 7. However when I open it in
Acrobat 5 or 6 I get the following error:
> 'Unable to extract the embedded font 'MTimesNewRoman-Bold. Some characters
may not display or print correctly'
> It also opens fine in Brava reader. We need it to open in versions earlier
than 7 because these files will be publicly accessible so we have no control
over the acrobat version being used.
> It is also happening for the italic face but oddly the roman face and bold
italic face are fine!
> I've got the fonts embedded and tried both subsetting and not subsetting
with no difference.
> I've output the file to PostScript from XEP and distilled it and it works
fine. A colleague has suggested that XEP may not be embedding the font
correctly but having dug around the web this seems a fairly common problem
(with no obvious cause) so I'm not convinced.
> ...
> Any help would be very much appreciated.
>
> Paul Appleby
> Technical Data Consultant
> The Stationery Office
> Tel: +44 (0)1603 695898
> Mobile: +44 (0)7730 074821
> Email: paul.appleby@tso.co.uk
> Web: www.tso.co.uk <http://www.tso.co.uk>
> TSO Providing Document and Publishing Services
>
>
>
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Received on Wed Jul 26 07:07:35 2006