[xep-support] XEP formatter

From: Mark Chance <mchance@infotrustgroup.com>
Date: Thu Jul 19 2012 - 16:20:20 PDT

Hello -
We are getting this error message when formatting an XML file that includes one of our TIFF files:
2012-07-19 16:50:00,256 ERROR message: com.renderx.graphics.ImageFormatException: Soft matte unsupported in TIFF image

Courtesy of ImageMagick, I've done a dump of the TIFF file... the only thing relevant seems to be:

  Matte color: grey74

Any suggestions what to do to this image to make it processable?

Thanks,
Mark
!DSPAM:87,5008977763737334449485!

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Received on Thu Jul 19 16:15:38 2012

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